Privacy Policy
Last updated: March 2026
1. Introduction
PushFlo ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use, and protect information when you use our real-time messaging service.
2. Information We Collect
Account Information
When you create an account, we collect your email address and any other information you provide (such as company name). This information is used to manage your account and communicate with you about the service.
Payment Information
Payment processing is handled by Stripe. We do not store your credit card numbers on our servers. Stripe's privacy policy governs how they handle your payment information.
Usage Data
We collect information about how you use the service, including: number of messages sent, connection counts, channel activity, API calls, and error rates. This data is used to provide analytics, monitor service health, and improve the product.
Message Content
Messages you send through PushFlo are temporarily stored for delivery purposes. Message history is retained according to your plan tier (7 days for Free, 30 days for Starter). We do not access, analyze, or sell your message content.
3. How We Use Your Information
We use collected information to:
- Provide and maintain the service
- Process payments and manage subscriptions
- Send service-related communications (outages, updates)
- Provide customer support
- Monitor and analyze usage patterns to improve the service
- Detect and prevent fraud or abuse
4. Data Security
We implement industry-standard security measures including:
- TLS 1.3 encryption for all data in transit
- Encryption at rest for stored data
- API keys are hashed using bcrypt before storage
- Regular security audits and penetration testing
- Access controls limiting employee access to user data
5. Third-Party Services
We use the following third-party services:
Google Analytics
We use Google Analytics (GA4) to collect aggregate website usage statistics. Google may process data according to their privacy policy. No personally identifiable information is intentionally sent to Google Analytics.
Cloudflare
Our infrastructure runs on Cloudflare's global network. Cloudflare may process connection metadata (IP addresses, request headers) according to their privacy policy.
Stripe
Payment processing is handled by Stripe. When you make a payment, your billing information is sent directly to Stripe and governed by their privacy policy.
6. Data Retention
- Account information is retained while your account is active and for 30 days after deletion
- Message history is retained according to your plan tier
- Usage analytics are retained for 12 months
- Payment records are retained as required by law (typically 7 years)
7. Your Rights
You have the right to:
- Access your personal data through your account dashboard
- Update or correct your account information
- Delete your account and associated data
- Export your data in a machine-readable format
- Object to certain processing activities
To exercise these rights, contact us through the console or at the email address provided in your account dashboard.
8. Cookies & Analytics
We use essential cookies to maintain your session and remember your preferences.
We use Google Analytics (GA4) to collect aggregate website usage data such as page views and button clicks. This helps us understand how visitors use our site and improve the experience. Google Analytics may set cookies to distinguish unique users and throttle request rates. We do not use advertising cookies or track individual users across other websites.
You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
9. Children's Privacy
PushFlo is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
10. International Data Transfers
Our service operates globally through Cloudflare's network. Your data may be processed in multiple countries. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable data protection laws.
11. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes by email or through a notice on our website. Continued use of the service after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us through the console or at the email address provided in your account dashboard.